January 29

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9 Important Things to Keep in Mind when Hiring Your IT Staff


Technology is advancing at a rapid pace, and businesses are becoming more dependent on the services it provides. Businesses that do not stay abreast of the latest technology risks being left behind their competitors.

Which means IT recruitment services in Australia will have to hire IT staff or outsource IT services to keep up with the competition.

Needless to say, an effective IT Company will be worth its weight in gold.

Here are three important things to keep in mind when hiring your IT staff:

1.   Consulting or Full-Time Staff

When you’re looking for an IT company, there are two choices depending on the scope of the project: full-time employees or consultants. A full-time employee is a great choice if you plan to build a long-term relationship with your IT firm. This can be highly beneficial for your business as it provides more stability and consistency for your staff and clients alike. But there is also a downside to this option—it can cost you more money than hiring consultants for all your IT needs. The flexibility of using consultants may be better for some businesses, especially if you don’t know what you’re looking for just yet in terms of IT support.

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2.   Know your need

Before you begin the hiring process, you need to understand what you need and what’s available. You might think you only need someone who can set up computers and install software, but don’t forget about networking, system security and other crucial components of your IT infrastructure. Where do these tasks fall on your priority list? What skills does your company already have and how will it affect the type of person you need to hire? Envisioning this sort of future ahead of time will help you find the right person for the job.

3.   Understand the field

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If you know exactly what you want, that only gets you halfway there. You also have to know how to find it. Read up on resumes and application requirements for various positions in IT so that you know what’s out there and how to find it.

4.   Keep an open mind about locations

If you have been thinking about outsourcing your IT work to India but don’t know anything about this country except what you’ve read or heard, then it’s time to open your mind up to the possibilities of working with Indian IT professionals. You can do this by doing some research in order to find out if it’s possible for you to hire top-notch Indian talent at a reasonable cost.

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5.   Experience and Credentials

Ask about a candidate’s previous experience in customer service, technical support or management. You want someone who knows how to get problems solved quickly while keeping customers happy.

6.   Personality Fit

Find out if you’re hiring someone with a personality that fits well with the rest of your team, or whether you’d be hiring someone who would need some time to adjust to your culture before they felt comfortable.

7.   Ability to Solve Problems

Every company faces problems at one time or another and you need someone who can solve those problems effectively without disrupting productivity. It’s also important for them to be able to bring issues out into the open rather than letting them fester until they become big problems.

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8.   Credibility

When you’re looking for IT staffing, you want to make sure that the people you bring on board have the right qualifications and can provide quality service. This is especially important if you’re providing your employees with IT support.

Your ideal tech support person should be knowledgeable about the latest software and hardware, but that’s not the only qualification they should have. You also want them to be able to communicate well with your employees to get their questions answered. If someone has a question about a computer program or needs help setting up an email account, do they know how to talk to that person?

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You also want incentives in place for these staff members to provide top-quality service. Offering bonuses for reducing employee call volume might also be a good idea since it encourages them to find ways to solve problems quickly so they don’t have a lot of repeat calls.

9.   Commitment

When it comes to hiring IT staff, you want someone who is going to stick around for the long haul, not just someone who is looking for a temporary job. Part of this will depend on what type of business you have and how much time you need someone available full time versus part time.

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